Store Policy

Orders require 2-3 business days to begin processing before shipping.
Orders are processed during normal business hours (Monday-Friday, 10 AM - 5 PM PST).
Items purchased after 5 PM PST on Fridays will begin processing the following Monday.
Some custom orders may require additional processing time.
A tracking number will be emailed once the order has shipped.
Standard shipping time: 2-3 business days after the order has shipped (delays may occur due to holidays or weather).
All packages ship via USPS and require a signature confirmation.
To avoid shipping delays, ensure your billing and shipping addresses match.
We are not responsible for lost or stolen packages.

All sales are final.
Exchanges are allowed on unopened, unused hair extensions within 48 hours of receiving them.
Hair must be in brand new, saleable condition, with tags attached and in original packaging.
Custom units and custom-colored hair are non-returnable and non-exchangeable.
To request an exchange, contact info@kpluxehair.com during business hours (Monday-Friday, 10 AM - 5 PM PST).
Please send returns to PO Box 129 Woodland Hills, CA 91365

Let me know if you'd like any refinements!